CollectionOur collection point is open 9.30am-4.30pm, Monday-Friday from:Hall Grove, Welwyn Garden City, AL7 4PH. We accept PayPal, card or cash. If you are collecting over 5 items please give us 48 hours notice before arriving.
REPLYING TO QUESTIONSAny questions will be answered during our 9am – 5pm office working hours Monday to Friday.Please read all the details to our FAQ’s below and remember to add us to your favourite sellers! Payments Payment & collection within 7 days please – we do not have space to hold items for any longer.Paid items must be collected within 4 weeks of their original purchase date or they will unfortunately be relisted, unless formally agreed in advance by a member of our team. Feel free to message us if you have any issues regarding our policies. Delivery & ExclusionsWe will always try to combine UK postage whenever possible, which makes it cheaper for customers and better for the environment too. If you do require combined postage please do not pay for any of your items until you finish bidding on all items and message us requesting a combined invoice.
Buy NowWe do not have a ‘buy it now’ price on our auction style items, we will not end these auctions early, sorry.
Collection Only ItemsIf an item is listed as ‘collection only’, this is because the item is oversized for our courier service, too fragile for transit or that we do not have the resources to package the item. These items cannot be sent by our team or packaged for third-party couriers, sorry. Due to the delicate nature of paintings, if they are above a certain size we will have to send each one separately we will let you know if this is the case.Regrettably, we no longer post to the Channel Islands, Isle of Wight, Isle of Man, Scilly Isles, Scottish Highlands, Scottish Islands, Northern Ireland, PO Box-postcodes BT, IM, TR21-25 due to the high cost we are charged. Terms & Conditions If you have any problems with your purchase, please do get in touch with us immediately through the item first before leaving feedback. We are a well-respected non-profit charity seller, we list our items as accurately and honestly as we possibly can. We want all of our customers to be completely happy with their items and we will always try to resolve any problems for you.Items listed as ‘spares or repair’ or as ‘untested’ are items that are faulty or simply that we can’t test at our warehouse, so please bid accordingly. We recommend that electrical items are tested by a professional electrician. International CustomersFor International shipping, we have enrolled in eBay’s Global Shipping Programme. We are no longer are responsible for the prices of International delivery, the prices quoted are eBay’s prices and they themselves will send an invoice & combine shipping for you. All our items are very kindly donated to us here at Isabel Hospice to sell on eBay. Thank you for supporting our hospice it helps to fund our incredible services to the local community!
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